Troubleshoot your error code:

1) Usually indicates a no ignition or no gas supply on your gas system.
2) Make sure your gas supply is turned on
3) Check the filters grills are clean
4) Make sure the heater is plugged in,
5) Switch off the power for at least 5 seconds then switch it back on.
6) have you tried the above and still same issue? Get a service call us (02) 8055 3744 Or Book Online . If our Troubleshoot guide worked Save our Number for later. If your still having hot water issues you can also check our Hero Plumbing hot water page Click Here.

Models of Convectional gas Heaters that can have Error codes:

Rinnai Dynamo 15, Rinnai Avenger 25, Rinnai Enduro 13, Rinnai Convectional heater, Rinnai portable heater, Rinnai Avenger 25 Plus, Rinnai Capella 18 Plus, Rinnai 406TR, Rinnai 516TR, Rinnai 417,  Rinnai 416, Rinnai 404, Rinnai 329h, hot water heater, Rinnai b26, Rinnai infinity, Rinnai 32L, Rinnai instant hot water, Rinnai Continuous Flow Hot Water.

All portable gas heater and hot water

Gas Heater error code 11 is flashing on the digital monitor of your unit, or on the status monitor if you have a Gas Heater controller installed, the first thing that you should do is check that your gas supply is turned on at the  heater or gas meter.

You can check if your gas supply is working as it should be by turning your gas on and then turning a Gas Heater on. A gas supply issue may be present if the flame on the gas heater pilot drops in pressure, of if your gas heater does not work then there is no gas supply present.

Rinnai convectional or Rinnai Radiant heats for more details on Rinnai or models click here 

To turn your gas supply on, if it has been shut off, you should first ensure that all of your household appliances and controls are turned off.

Rinnai

Rinnai Gas Heater fault code 11 indicates a no ignition or no gas supply on your gas heater system. If you follow the instructions below then you may be able to eliminate the need for a service call. If the Rinnai Gas Heater error code 11 is flashing on the digital monitor of your unit, or on the status monitor if you have a Gas Heater controller installed, the first thing that you should do is check that your gas supply is turned on at the  heater or gas meter.

You can check if your gas supply is working as it should be by turning your gas on and then turning a Gas Heater on. A gas supply issue may be present if the flame on the gas heater pilot drops in pressure, of if your gas heater does not work then there is no gas supply present.

To turn your gas supply on, if it has been shut off, you should first ensure that all of your household appliances and controls are turned off.