Yes, Rinnai indoor portable gas room heaters are safe so long as they are maintained and serviced regularly. The NSW Health recommends that heaters be serviced regularly, checked for carbon monoxide and tested for safety. We quote “NSW Health and Fair Trading are urging people who use gas heaters to warm their homes and workplaces this winter to be aware of the symptoms of carbon monoxide poisoning”.

We charge a flat rate per job and do not charge per hour (or per 15-30 minute increments). Depending on the Rinnai gas heater model you have, we will give quote you a flat rate fee and that is all. We provide specials for our service so look out for these!

- $0 call out fee
- $120+gst for the 2nd Rinnai gas heater serviced in the same premises
- seniors and pensioners discount available
- $99 3m gas hose (supplied and installed)
- $60+gst carbon monoxide alarms (supplied and installed)
- $100 cash back when you trade in your old hot water heater

Call us on 1300 427 000 or make a booking online to arrange for one of our friendly technicians to attend your home or workplace at an agreed time.

- one of our friendly staff will confirm a convenient date and time slot for your booking (mobile services or drop off services available)

- you will then receive a booking confirmation (via a text message and email) to confirm your booking date and time

- on the day of your booking, you will receive a 30 minute courtesy call from your technician prior to their arrival

- once we arrive on site, you will be greeted by one of our friendly and professional gas fitters who will ask to be taken to your gas heater or hot water heater.

- we will initially carry out a safety check inside your home to identify and assess any issues currently impacting your heater / gas points.

- gas heater is then taken outside to the technician’s work van where a full service will be carried out which will include, dismantling of the heater, removing all the built-up dust inside, cleaning of filters, injectors and burner chambers.

- heater is then taken back inside, connected and quality and safety check conducted which includes, checking gas hose expiration, testing of the gas bayonet point, carbon monoxide & gas leak detection.

Generally, a Rinnai portable gas room heater service takes about 30 minutes. However, depending on the size and model, some gas portable room heaters can take a bit longer. Make a booking online or call us on 1300 427 000 for further information.

Yes, we provide warranty with Rinnai gas heater servicing

- all our gas heater servicing come with 6 months warranty or till end of year (whichever is greater)
- 12 months warranty on parts used
- we provide lifetime labour warranty on our workmanship
- we aim for 100% customer satisfaction and ensure we return to your home or business if there is any issues with our level of service with a $0 call out fee.

Perhaps your power (electrical) or gas supply is not turned on? Ensure it is both turned on from the main supply. Check your air filters and grills are clean and free from dust built up, you can try to vacuum the back filters (if your model has one). If you have tried three times or more (consecutively) and are still facing the same issue, then your heater may be due for a service! Please call us on 1300 427 000 to book a service call.

If your Rinnai indoor gas room heater keeps turning off (whether immediately or after a little while), the thermocouple could be dirty, bent, or damaged. The thermocouple and pilot flame work together. It is a safety sensor to ensure the safety of your room heater. Usually, it’s easily visible next to the pilot light. Inspect the thermocouple to determine if it is dirty or damaged in some way. If it is dirty, turn off the gas to allow the thermocouple to cool. Most of the times just a good service and clean by us can get these fixed especially if it’s done by a specialised technician not just any gas fitter because they can potentially make it worse. We have a $0 call out fee so give us a call on 1300 427 000.

Most common reasons for burning smell coming from gas heaters is usually due to lack of service. A smell coming from the gas heater could be due to accumulation of dust which is burning or could also be due to foreign objects (kid’s toys!) inside heaters or dead rodents. We have seen it all! Therefore, you’re in good hands when it comes to our gas heater services! Call us on 1300 427 000 to book a service call with one of our Qualified Gas Technicians.

Rinnai Error code 11 indicates no ignition or gas supply to your heater. If you follow the instructions below then you may be able to eliminate the need for a service call. If your gas room heater is flashing on the digital monitor of your heater, the first thing that you should do is check that your gas supply is turned on at the gas meter as mentioned above.

You can check if your gas supply is working by turning your gas stove on and then turning a hot water tap on. A gas supply issue may be present if the flame on the stove drops in pressure. Once you have checked the gas supply and it’s turned on and your heater is still not working and giving you the error code 11, you may need to vacuum the back filters. If issue persists after you have cleaned the heater, then you may need a service by one of our technicians! Enjoy our $0 call out fee and call us on 1300 427 000 for a free quote or visit our gas heater error code page and check out all the helpful information about different error codes.

Error code 12 on your Rinnai portable gas room heater indicates incomplete combustion which is either a flame failure or a low gas flow. It is advised that when you first notice any error code on your gas heater, that you should try to clear this by cleaning the back filters and vacuuming the grills at the front.

Make sure there is no obstruction in the venting system and that gas combustion chamber gets enough fresh air, and the unit vents the gases out correctly. After cleaning and vacuuming the grills, and you’re still having the same issue, give us a call as it may be time for an annual service or inspection. We have a $0 call out fee and you can contact us on 1300 427 000 or check out our error code message information on our error code page.

If you’re getting an error code 13 on your Rinnai gas room heater then most likely it’s a combustion control issue. Most of the time a service and professional clean can fix this issue. The 3 most common reasons for error code 13 displaying on your heater is, insufficient oxygen, insufficient gas, no ignition. In this case you will need a service call by a qualified technician. Give us a call on 1300 427 000.

Rinnai Error code 18 is a thermal couple error issue and most likely needs an annual service call and professional cleaning. You can try cleaning your filters and grills with a vacuum but if the issue persists after cleaning, then its maybe time for a service call by us. We have a $0 call out fee so give us a call on 1300 427 000.

Error code 62 on the Rinnai portable room heater is generally due to a faulty fan motor, it may be congested with dust which is not allowing the fan motor to spin or turn. A thorough service and a professional clean by us can potentially fix this issue. We have a $0 call out fee so feel free to give us a call on 1300 427 000.

Error codes on your Rinnai portable gas room heater is easy to diagnose if you follow the steps before calling us for a service call. Ensure that the gas and electrical supply is turned on, then vacuum the back filters and grills. If you have cleaned the filters and grills then try to turn it on 3 more times (consecutively), after doing the above if you’re still getting an error code then it may be time for a service and routine check as heaters should be serviced annually. We offer you a $0 call out fee so give us a call on 1300 427 000 to book in a service call.

When your Rinnai portable gas room heater is not used for long periods of time, dust can collect on the heat exchanger and injectors. When the gas heater is turned on, the dust burns off and releases an odour. It is normal for dust to burn off when the heater is turned on for the first time in the winter season and not a cause for concern. This smell should disappear in approx. 10-15 minutes. If the problem persists, please call us on 1300 427 000. We have $0 call out fee so give us a call as it may be due for a service.

Generally, this means the filter needs to be removed and cleaned. However, the electric part of the unit must be turned OFF and unplugged before the filter is removed for cleaning, The unit should remain that way, until the filter is replaced. You can also use a vacuum to gently vacuum the back grills and filter part. Then plug the unit back in, turn the Master ON/OFF Switch. However, if you’re still facing issues, please call us for a free quote on 1300 427 000. It may be time for an annual service and safety check as blocked filters can cause bad quality air and clogged up with dust internally. 

Yes! We can convert your Rinnai portable gas room heaters to Natural Gas or Propane (LPG). We have mobile or drop off services available. Our warehouse for our drop off service centre is 9/3 Dursley Road, Yennora , NSW 2161.

Before dropping off, please call to ensure we convert your gas heater make and model. Your gas appliances are manufactured for use with only one gas type and will not work with a different type of gas. Never attempt to connect a gas appliance to the wrong type of gas, as it can be extremely hazardous. Check out our gas heater conversion page for more information.

To de-activate the child lock feature, simply press both arrow buttons simultaneously for 2 seconds and the function will disable. The lock can be de-activated at any time in this way. When the function lock is activated during normal operation all heater controls other than the OFF switch will be locked. Deactivating the lock releases the controls. If the lock is activated whilst the heater is turned OFF, then all heater functions will be locked. If the heater is turned OFF whilst the function lock is activated, it cannot be turned ON again until the lock is deactivated.

If your portable indoor room heater is not staying lit or not turning on it may be due to the gas, or incorrect gas type, incorrect injectors or it may just need an annual service and inspection. Before you call a serviceman, try to clean the grills and filters with a vacuum and ensure the gas and electrical supply is turned on. We have a $0 call out fee call us on 1300 427 000 to book a service call.

If your gas Rinnai portable room heater is shutting off, most likely needs to be serviced.
Otherwise, you can try to clean the grills and filters, please do not try to attempt to fix it yourself as it must be looked at by a qualified gas fitter who specialises in servicing and repairing gas appliances.

Gas hoses should be checked periodically and replaced every 5 years. We have a $0 call out fee and have a flat rate of $99 for a 1.5m or 3m gas hose (supplied and installed). Call us on 1300 427 000 to get your gas hose supplied and installed by us.

Yes, carbon monoxide is an odourless and colourless gas that may cause a range of symptoms. Including but not limited to headaches, nausea/vomiting, muscle pain, weakness, shortness of breath, dizziness and much more. Hence why we recommend getting your gas portable room heaters maintained and checked for carbon monoxide. Call 1300 427 000 to get your gas appliance serviced and checked for any gas leaks & carbon monoxide. We also have carbon monoxide detectors which can be purchased for $60+gst supplied & installed.

Carbon monoxide is a dangerous gas which is colourless and odorless and is formed by incomplete combustion of fuels mixing. It is very harmful for the body if you are exposed to carbon monoxide. The molecules will displace the oxygen in the body and lead to carbon monoxide poisoning. Always ensure you get your portable gas room heaters serviced and maintained. We also have carbon monoxide detectors which can be purchased for $60+gst supplied & installed. Call us on 1300 427 000 to book in a service call with one of our friendly technicians.

Yes, Rinnai gas heaters need to be serviced annually to ensure optimum operation and safety. This work should only be carried out by a Licenced and Qualified Gas Fitter.
Do not risk it by using anyone, call us for a free quote and a breakdown of what our service includes 1300 427 000.

No, it is illegal to have a gas bayonet or gas fitting in the bedroom, bathroom or even caravan. Toxic gases may cause serious health issues or even leak carbon monoxide and could be fatal.

There are some signs you should watch out for to ensure your Rinnai gas heater is not leaking gas. Hissing sound from your gas heater, A rotten egg smell, popping or cracking noise from gas heater. Also, some symptoms you should watch out for are, trouble breathing, dizziness, lethargic, nose bleeds, drowsiness, flu like symptoms, headaches and much more. If you think your gas heater could be leaking gas, please call us immediately on 1300 427 000 for assistance / advice.

No. Do not leave your Rinnai gas heater on overnight or for extended periods of time.
This is one of the biggest factors of how people can be exposed to carbon monoxide poisoning. Please ensure your gas heaters are serviced and maintained. Call us on 1300 427 000 for a free quote.

No. Your Rinnai gas heater will not work on a different gas type. You will need to check what type of gas you have in your home (if any). For Natural Gas, you need to look for a gas meter at the front or the side of your property. For Propane LPG, you need to look out for gas cylinder bottles usually located at the side of a house. There should also be a sticker on the back of your gas heater that will indicate to you which type of gas heater you have. We convert most gas heaters to your desired gas type. Please call us on 1300 427 000 for further information and quote.

Gas bayonet points should be changed every 10 years. They have a spring-loaded valve inside the fitting which could corrode and could cause a gas leak. We have a $0 call out fee, give us a call to get your bayonet point replaced. We also have lifetime labour warranty on our workmanship call 1300 427 000 for further information.

If your Rinnai gas heater smells like kerosene, it could be due to the following, aerosols in the air e.g., cleaning products, paint fumes, pest control chemicals, air fresheners or anything that is liquid or spray type. If you experience such smell, then most likely it will need to be serviced give us a call on 1300 427 000.

Generally that means the filter needs to be removed and cleaned. However, the electric part of the unit must be turned OFF and unplugged, before the filter is removed for cleaning, The unit should remain that way, until the filter is replaced. Then plug the unit back in, turn the Master ON/OFF Switch to ON and the unit will revert back to its original factory settings. From there, you can set it however you like.

Over the years gas furnaces have proved to be some of the most reliable means of home heating. That, however, does not mean they are bulletproof and will always come on and work when you need them. Like any type of mechanical appliance, they are prone to occasional breakdowns. One of the most common problems on forced air gas furnaces is their failure to ignite and come on. It can be a very frustrating experience that literally leaves you out in the cold.

Of course, when your Rinnai gas heater service furnace fails to ignite you can pick up the phone and call your Rinnai gas heater service repair person. That service call is not going to be free for sure; this is especially true if it’s after normal business hours. The alternative is to save yourself some money by trying to repair your furnace ignition problem yourself.

Often times the reason Rinnai gas heater service does not get to your furnace’s igniter is because it is restricted. The main reason for this air restriction is usually traced back to dirty air filters and injectors. So check your Rinnai gas heater service if your gas furnace fails to ignite when you turn the system on. It’s also a good idea to replace your furnace’s air filters at least once a year.

If you suspect a furnace gas leak, deal with this immediately! First, if you smell natural gas in your home or near the furnace, do not light any matches or turn off or on any switches. If the gas odour is strong, immediately evacuate your house, leaving the door open.

Turn off the gas supply valve, typically located by your gas meter on the gas inlet pipe. Turn off the gas by rotating the valve one quarter turn with an adjustable wrench. When the gas is off, the valve’s oblong stem points perpendicular to the inlet pipe. Then call your gas utility or the fire department from a remote location. Do not return to your home until you know it is safe.

Rinnai hot water fault code 11 indicates a no ignition or no gas supply on your continuous flow hot water system. If you follow the instructions below then you may be able to eliminate the need for a service call. If the Rinnai gas heater service or hot water error code 11 is flashing on the digital monitor of your unit, or on the status monitor if you have a hot water controller installed, the first thing that you should do is check that your gas supply is turned on at the water heater or gas meter.

You can check if your gas supply is working as it should be by turning your gas stove on and then turning a hot water tap on. – a gas supply issue may be present if the flame on the stove drops in pressure, of if your gas stove does not work then there is no gas supply present. To turn your gas supply on, if it has been shut off, you should first ensure that all of your household appliance taps and controls are turned off. When dealing with a gas hot water heater you also need to ensure that the water taps are off also.

Since your water heater was professionally installed and was working for some time, I will have the same assumption as with the above problem. Check the loose wiring for the PC board, power supply, and flame rod. Clean the flame rod from scale build-up and burner from debris and dirt. Check for short circuits on the gas solenoid valve, reconnect all wiring connections. Make sure there is no obstruction in the venting system that gas combustion chamber gets enough fresh air, and the unit vents the gases out correctly.

The Rinnai error code 12 in relation to your continuous flow hot water system indicates that there is either a flame failure or a low gas flow. It is advised that when first noticing any fault code on your digital or status monitor that you should try to clear this by turning the hot water tap off and then on again.

Troubleshooting your Rinnai tankless water heater is often a matter of reading the error code the unit provides when a hot water issue comes up and performing basic troubleshooting steps for that error code. Since Rinnai water heaters are one of the most advanced tankless water heaters available, we recommend to contact a service technician that’s authorised to work on Rinnai water heaters.

Each Rinnai unit uses a temperature controller (either MC-91-1 or MC-91-2) on the front panel to display various configuration options for installation as well as error codes for when problems arise. The previous nine error codes are stored in memory. To access these codes, hold the ON/OFF button for two seconds and simultaneously press the UP arrow.

While some error codes can be easy do-it-yourself fixes with a few simple tools, others are more complex and require the help of a professional plumber. Since you are dealing with natural gas and advanced technology, it’s often best to at least contact us!

If your heater isn’t working but you can see a steady, blue pilot flame, the thermostat may not be signalling the heater to come on. That could be because the temperature around the thermostat sensor isn’t cold enough, and you can check by turning it up all the way. If that has no effect, one of the wires inside the thermostat box or in the heater may have separated.

Failure to find a disconnected wire may indicate a faulty gas valve. Replacing a gas valve is a potentially hazardous job and is one for a professional service technician.

Few things are worse than preparing for a hot shower or bath only to find that you can’t get any hot water. However, if your gas water heater keeps shutting off for no reason, this is precisely the position you may find yourself in! The main reasons that a gas water heater automatically shuts off are because the pilot light goes out, the pilot light can’t start, or there are problems with the gas supply.

If your gas water heater keeps shutting off, the thermocouple could be dirty, bent or damaged. The thermocouple is usually easily visible next to the pilot light. Inspect the thermocouple to determine if it is dirty or damaged in some way. If it is dirty, turn off the gas to allow the thermocouple to cool. You can then clean the thermocouple by gently sanding it with fine sandpaper.

You can convert propane to natural gas with most gas appliances, and vice versa. Convert a gas grill from propane to natural gas or a natural gas stove to propane is included in this flexibility. To be sure, consult your owner’s manual, look on the manufacturer’s website or contact them directly. Typically, some kind of conversion kit is required, even if just to change the size of the gas jets.

Your gas appliances are manufactured for use with only one gas and will not work safely with the other gas. Never attempt to connect a gas appliance to the wrong type of gas, as it can be extremely hazardous.

Gas heaters, whether they warm up air or water in a home, rely on a pilot light to trigger the flame of the actual heater. If this pilot light ever goes out, the heater has no way of actually turning on to heat the water or air that your particular type of heater circulates to warm the house or other elements. Knowing how to maintain the heater and troubleshoot the everyday type of issues with pilot lights will help you avoid costly repairs.

Gas is funnelled to the tip of a pilot light via a supply line that is connected to a natural gas or propane supply. As the gas passes through the tip of the pilot light, it is ignited by the action of the pilot light, which is either electronic or manual.

Over time, this tip can become corroded with soot and residue, blocking the gas from exiting the tip. It must be cleaned to operate at full capacity. A toothbrush works well, but you can also run a piece of flexible wire in and out of the orifices on the tip to scrape debris off. You should check at least every six months for the best results.

The thermocouple is the copper rod you see the pilot flame hitting. It’s a safety device that controls a small valve to shut off gas going to the pilot light if the flame goes out. If it didn’t shut the gas valve, all that gas could get into your home. If it was ignited, it’d cause an explosion. So, the thermocouple is like a lifeguard, standing watch until something goes wrong. There are a few problems related to the thermocouple that can cause the pilot light to go out.

If your thermocouple is broken, it will shut the valve even if the pilot light was working fine. And you won’t be able to open the valve manually, either. A professional HVAC contractor needs to replace the thermocouple if that’s the case. Don’t worry, they’re inexpensive. Soot on the thermocouple will block the flame, so the thermocouple won’t work properly. Gently clean the soot off with a wire brush.

You would be surprised how many gas furnace users do not do this step when their heater does not start up and end up getting charged for an expensive HVAC service call. A gas furnace burns a mixture of air and natural or LP gas. If the air in your system is not flowing it cannot produce the required gas/air mixture and your home heating system will not ignite because of it.

Often times the reason air does not get to your furnace’s igniter is because it is restricted. The main reason for this air restriction is usually traced back to dirty air filters. So check them if your gas furnace fails to ignite when you turn the system on. It’s also a good idea to replace your furnace’s air filters at least once a year.

When the thermostat light (Emergency Heat Light) is flashing or on during normal operation (whether in the cooling or the heating mode, but not the Emergency Heat mode), this usually indicates that the outdoor unit is “locked-out”. This means the outdoor unit has shut itself off because of a problem, and it sends a signal to the thermostat, letting you know that there is a problem.

When this happens, the indoor unit tends to keep on running because the indoor unit doesn’t know there is a problem. And if the outdoor unit isn’t running, the indoor unit will most likely never satisfy the thermostat; it will just keep running and running and running.

To protect the room air fan from dust particles or lint, a filter is situated at the rear of the appliance.When this filter becomes blocked, the filter indicator will flash to indicate that it should be cleaned. Clean the filter weekly during the heating season. Dusty filters reduce the air flow through the appliance reducing heating effectiveness.

Each Rinnai Flame Fire heater has a distinct flame pattern. The flame should look the same every time you operate your heater, after an initial warm up period of approximately 15 minutes. Abnormal flame performance and/or pattern can indicate a problem with your heater, such as blocked gas injectors, incorrectly installed / inadequate flue system or the artificial logs/burn media may have shifted from when the heater was first installed.

There are some warning signs that could indicate a problem. If any of the signs below occur, please contact us immediately.

When your furnace is not used for long periods of time, dust can collect on the heat exchanger and in the air ducts. When the furnace is turned on, the dust burns off and releases an odour. It is normal for dust to burn off when the heater is turned on for the first time in the winter season and not a cause for concern. This smell should disappear in a few hours. If the problem persists, check your air filters.

When you turn on your furnace for the first time each year, it may smell like a damp basement or like dirt or dust. The musty odour comes from dust and dirt collecting in the air ducts, which gets blown throughout your home when the furnace turns on. If this smell persists throughout the heating season, it could mean you need to change the air filter.

While the presence of kerosene odours may not indicate a problem with the gas heater, burning logs within a closed vent fireplace can produce other undesirable effects. Faulty or incomplete combustion processes can cause soot to accumulate on burning logs.

Soot results from partially-burned natural gas emissions. When this happens, some of the carbon used in the combustion process turns into soot while other carbon molecules join with oxygen to form dangerous carbon monoxide gases. Even in cases where no soot accumulates, burning vent-less logs for long periods will deplete the oxygen supplies in a room, so some form of ventilation is necessary after a while.

Many homeowners discover that their furnace is not working when they go to turn it on for the first time of the winter season. If you find that your furnace is not igniting at a time when you need it most, try these easy fixes first in an attempt to get your heating system up and running in a short amount of time as possible.

Although this may seem obvious, be sure your thermostat is set to heat and that it’s actually colder in your house than the temperature the thermostat is set to. If it is neither of these reasons causing the issue, try turning the fan switch to “on” to force the furnace to start blowing air. If your furnace still refuses to turn on, check your programmable thermostat for an error code. Often, newer electronic thermostats will display an error code if something is wrong. Check the display and see if it tells you what the problem is.

When you are using a heater, please change air once or twice every hour for one minute by using a fan or opening a window. When a user keeps using a heater in an environment with insufficient ventilation, he/she may suffer from carbon monoxide poisoning due to incomplete combustion. In the worst case, this could result in a fatality.

An unclean filter impedes heating ability and could result in the failure of the product. The filter could become clogged and prevent air intake. This may invite abnormal combustion and temperature increase, causing the product to malfunction. Please clean your heater about once a month.

To de-activate the Function Lock, simply press both arrow buttons simultaneously for 2 seconds and the Function Lock indicator will go out. The lock can be de-activated at any time in this way.

When the Function lock is activated during normal operation all heater controls other than the OFF switch will be locked. Deactivating the lock releases the controls. If the lock is activated whilst the heater is turned OFF, then all heater functions will be locked. If the heater is turned OFF whilst the Function lock is activated, it cannot be turned ON again until the lock is deactivated